We are committed to supplying shipping containers and related products that correspond with the description, specifications, condition, and configuration agreed with the customer at the time of purchase. We supply shipping containers across Australia, including 10ft, 20ft and 40ft containers, High Cube containers, side opening containers, roller door containers, office containers, and selected customised or modified containers. Availability, specifications, condition, pricing, and delivery arrangements may vary depending on current stock and the requirements of each order. This Returns and Refunds Policy explains how returns, refunds, exchanges, replacements, and product concerns are handled for purchases made from GRI Group Pty Ltd. Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable Australian consumer protection laws.
A return request may be considered where a container or other product:
Customers should contact GRI Group Pty Ltd as soon as reasonably possible after identifying a problem so that the matter can be assessed and an appropriate solution arranged. Where Australian Consumer Law provides a consumer guarantee, the available remedy will depend on the nature and circumstances of the issue and the applicable legal requirements.
Shipping containers are large and specialised products that are generally selected according to the customer's requirements, intended use, container size, configuration, delivery location, and site conditions. A change-of-mind return is therefore not automatically available and may only be accepted where GRI Group Pty Ltd agrees to the return. Any approved change-of-mind return may be subject to the condition of the container, transportation requirements, collection arrangements, and reasonable costs associated with returning the product. Where a change-of-mind return is approved, the container should remain in substantially the same condition as supplied and should not have been modified, converted, damaged, or otherwise altered. This section does not affect any rights a customer may have under applicable Australian Consumer Law.
Shipping containers require suitable transportation and unloading equipment. Where a return is approved and collection is required, GRI Group Pty Ltd will advise the customer of the appropriate collection arrangements.Customers are responsible for ensuring that the container is reasonably accessible for the agreed collection vehicle and that the property provides suitable access for safe loading and removal.Depending on the container type and location, specialised delivery or lifting equipment may be required. Site access, road conditions, gates, overhead obstacles, unloading space, and the condition of the placement area may affect collection arrangements.Where a return is required because the product was defective, incorrectly supplied, or otherwise covered by an applicable legal remedy, GRI Group Pty Ltd will deal with reasonable return or collection arrangements in accordance with the circumstances and applicable law.
GRI Group Pty Ltd may request photographs, videos, order details, invoices, delivery information, or other relevant evidence before determining a return request.A container may also be inspected to establish the nature of the issue and confirm its condition.Except where an issue involves a defect, damage, incorrect supply, or another matter covered by applicable law, a returned container should be in substantially the same condition in which it was supplied.Customers should avoid making alterations, modifications, repairs, conversions, or other changes to a container after delivery where doing so could make it difficult to assess the original issue.
Where a refund is approved, the refund will normally be processed using the original payment method, unless another arrangement is agreed.The timing of a refund may depend on the payment method, banking institution, payment processor, and other processing requirements.The amount and method of any refund will depend on the reason for the return, the applicable purchase terms, the condition of the product, and any rights or remedies available under Australian law.Where a refund or other remedy is required under applicable Australian Consumer Law, GRI Group Pty Ltd will provide the applicable remedy in accordance with the law.
Where appropriate, GRI Group Pty Ltd may offer a replacement or exchange for an eligible container or product.Any replacement will depend on product availability and the circumstances of the issue. Where the replacement differs in size, type, condition, specification, configuration, or price, the customer will be informed of the applicable arrangements before the exchange is completed.
Customers should contact GRI Group Pty Ltd if a container is received with significant damage, a material defect, an incorrect configuration, or specifications that do not correspond with what was agreed at the time of purchase. Where possible, customers should provide photographs or video evidence together with their order or invoice details. Providing clear photographs, videos, delivery information, and order details can help us assess the issue and determine the appropriate next step. The available remedy will depend on the circumstances of the issue, the agreed purchase terms, the condition of the container, and any applicable statutory consumer guarantees or rights.
Products that have been custom-built, converted, modified, or specially configured to meet individual customer requirements may not be eligible for a change-of-mind return. Depending on the project, modifications may include roller doors, personnel doors, windows, electrical systems, lighting, insulation, flooring, internal partitions, office fit-outs, ventilation, and custom layouts. Availability, specifications, and pricing depend on the requested design.This does not remove or restrict any rights the customer may have under applicable Australian Consumer Law where a product is defective, incorrectly supplied, or otherwise fails to meet applicable legal requirements.
When contacting us, customers should provide the details below.
Once the request has been reviewed, GRI Group Pty Ltd will advise the customer of the applicable next steps.
GRI Group Pty Ltd supplies shipping containers and related products to customers across Australia. This policy is intended to operate consistently with applicable Australian consumer protection requirements, including applicable consumer guarantees. Consumer rights may apply to the quality, condition, description, suitability, or supply of goods. Nothing in this policy is intended to unlawfully exclude, restrict, or modify any mandatory rights or remedies available to a customer under applicable Australian law.
GRI Group Pty Ltd provides shipping container delivery options across Australia, subject to container availability, destination, transport availability, road access, site conditions, and unloading requirements. Our website states that standard delivery is generally expected within 2–3 days following payment confirmation, although actual delivery times may vary depending on location, container availability, transport scheduling, stock, and site requirements. Regional and remote locations may require additional time, while specialised, modified, or custom-built containers may have different preparation and delivery timeframes. Delivery costs may vary according to factors including container size and type, delivery location, distance, road and site access, transport vehicle requirements, unloading and positioning requirements, and regional or remote delivery conditions. Customers should provide their complete Australian delivery address and any relevant site information when requesting a quotation so that delivery requirements and applicable transportation costs can be assessed accurately. Customers should also ensure that the delivery property is accessible and suitable for the transport vehicle and container. This may include suitable road access, adequate unloading space, reasonably level placement areas, suitable gates and entrances, and clearance from trees, overhead cables, buildings, fences, vehicles, and other obstacles.
Container condition can vary depending on available stock. GRI Group Pty Ltd may offer different grades or types of shipping containers, and the condition and specifications of a particular container will be confirmed when requesting a quotation. Customers should review the container type, size, configuration, condition, price, delivery arrangements, and any requested modifications before confirming an order. Available container options may include:
Availability depends on current stock and the requirements of the order.
GRI Group Pty Ltd may update this Returns and Refunds Policy from time to time to reflect changes to its products, services, business practices, or applicable legal requirements. The latest version published on this website will apply to future purchases, subject to any rights or obligations that apply to an earlier transaction under applicable law or the agreed purchase terms. If you have any questions about a return, refund, replacement, exchange, product condition, or delivery issue, please contact GRI Group Pty Ltd using the contact details provided above.