Policy

At GRI Group Pty Ltd, we are committed to supplying high-quality shipping containers that meet the highest standards of durability and performance. To provide our customers with complete confidence in their purchase, all eligible shipping containers are backed by our 5-Year Warranty.
This warranty covers manufacturing defects and structural faults that occur under normal use during the warranty period. Every container is thoroughly inspected before dispatch to ensure it meets our strict quality standards.
To ensure you choose the most suitable container for your needs, our experienced team is available to provide expert advice and product recommendations. While we are happy to assist, customers are responsible for selecting the container that best suits their intended application.
The warranty does not cover damage resulting from misuse, neglect, unauthorized modifications, accidents, improper installation, normal wear and tear, or damage caused during transportation after delivery has been accepted.
If you believe your container is covered under warranty, please contact GRI Group Pty Ltd as soon as possible with your order details, photographs of the issue, and a description of the defect. Our team will assess your claim promptly and, where applicable, arrange for repair, replacement, or another appropriate remedy in accordance with our warranty terms.
For full details of warranty coverage, exclusions, and claim procedures, please refer to our complete Warranty Terms & Conditions or contact our customer support team for assistance.

To ensure you are completely satisfied with your purchase, GRI GROUP PTY LTD recommends that every shipping container is carefully inspected upon delivery before it is accepted.
Please complete the following checks:

• Inspect the exterior and interior of the container for any visible damage, defects, or signs of damage that may have occurred during transportation.
• Confirm your order by checking that the container's size, grade, condition, and configuration match the details shown on your order confirmation or invoice.
• Report any issues immediately. If you discover damage, defects, or discrepancies, take clear photographs, notify the delivery driver without delay, and ensure the details are recorded on the delivery documentation before signing for the container.

Once the delivery has been accepted, any visible damage or discrepancies that were not noted at the time of delivery may affect your eligibility for a return, replacement, or refund, except where your rights are protected under applicable consumer protection legislation.
If you have any concerns during delivery, please contact GRI GROUP PTY LTD immediately so we can resolve the issue as quickly as possible.

At GRI GROUP PTY LTD, customer satisfaction is our priority. We are committed to supplying shipping containers that meet the quality, size, and specification ordered. If there is an issue with your purchase, we will work with you to resolve it promptly and fairly.
A return or replacement may be approved in the following circumstances:

• The container delivered does not match the size, condition, grade, or specification shown on your order confirmation or invoice.
• The container has sustained significant damage during delivery that affects its intended use. Any visible damage must be reported immediately and recorded on the delivery documentation before the driver leaves the site.
• The container fails to meet the structural or quality standards associated with the grade purchased.

All return requests must be submitted within 30 calendar days of the delivery date. Unfortunately, requests received after this period may not be eligible for consideration.
To request a return, please contact GRI GROUP PTY LTD with your order or invoice number, a detailed description of the issue, and clear photographs where applicable. Our team will review the information and, if necessary, arrange an inspection before authorizing a return, repair, replacement, or other appropriate resolution.
Please note that returns may not be accepted for containers that have been modified, misused, damaged after delivery, or used in a manner inconsistent with their intended purpose.
If you have any questions regarding our Returns Policy, our customer support team will be happy to assist you.

If you wish to return a shipping container purchased from GRI GROUP PTY LTD, please follow the steps below to ensure your request is processed as quickly as possible.
Step 1 – Submit Your Return Request
Contact GRI GROUP PTY LTD within 30 calendar days of the delivery date to report the issue. Please provide:

• Your order or invoice number
• Delivery date
• A detailed description of the issue
• Clear photographs of the container and any affected areas, where applicable

All return requests must be submitted in writing via email using our official contact details.
Step 2 – Claim Assessment
Once your request has been received, our team will review the information provided. If required, we may request additional photographs, supporting documentation, or arrange an inspection of the container before reaching a decision.
Step 3 – Return Authorization
If your claim is approved, GRI GROUP PTY LTD will issue a Return Authorization (RA) Number together with instructions for returning the container.
Returns submitted without a valid RA Number may be refused.
Step 4 – Return Condition
Approved containers must be returned in substantially the same condition as they were delivered, excluding the defect or issue covered by the approved claim. Containers that have been altered, modified, misused, or damaged after delivery may not qualify for a return or refund.
If you have any questions regarding the return process, our customer support team is available to assist you throughout every stage of your claim.